Dear
Comcast Customer:
ACTION
REQUIRED: Comcast has determined that your computer(s) have
been used to send unsolicited email ("spam"), which is
generally an indicator of a virus. For your own protection
and that of other Comcast customers, we have taken steps to
prevent further transmission of spam from your computer(s).
Comcast.Net WebMail Users
If you use a web browser to access your email, this change
will not affect your service. However, it is important that
you take steps to remove the virus and secure your
computer(s). This can be done by
using the FREE McAfee Antivirus and Firewall software
available from Comcast on the Comcast Security Channel
or
by using other popular antivirus solutions that are widely
available.
Third-Party Mail Client Users (Outlook, Outlook Express,
etc.)
If you
use Outlook Express, the steps we have taken to protect the
Comcast network will not allow you to send email until you
apply a simple one click fix available at
http://www.comcastsupport.com/alternateport.
While this will restore your
ability to send mail it is still important to remove any
possible viruses from your computer. This can be done by
using the FREE McAfee Antivirus and Firewall software
available from Comcast on the Comcast Security Channel at
or
by using other popular antivirus solutions that are widely
available. Note: this one click fix currently only works with Internet Explorer. If you use a different browser, please visit
http://www.comcast.net/help/faq/TB25 for steps to manually change your port.
If
you are using a third-party client other than Outlook
Express (Outlook, Eudora, Thunderbird, etc.), please visit
http://www.comcast.net/help/faq/TB25.
Comcast is focused on providing a secure internet experience
for all of our customers. Please visit the Comcast Security
Channel regularly to stay up to date with the
latest security threats, products, and services
If
you have additional questions please visit (www.comcast.net/help).
Thank
you for choosing Comcast!
Sincerely,
Comcast Customer Security Assurance |